We Fear No Quake. Learn how you can protect yourself and your tenants. Free Webinar 9/28 11am.   Register now!

YGRENE WEBSITE PRIVACY POLICY

Ygrene Energy Fund, Inc. (“Ygrene”), all participating YgreneWorks PACE financing entities, and Ygrene service providers shall respect your privacy and are dedicated to protecting the privacy of your sensitive personal information.

This Ygrene Website Privacy Policy (“Policy”) applies solely to information that users and visitors such as property owners, contractors, participating municipalities, etc. provide through this Ygrene website or mobile applications and any other Ygrene online interface (our “Website”). This Policy describes the types of information we may collect from you or that you may provide when you visit our Website and our practices for collecting, using, maintaining, protecting and disclosing any non-public private information. This Policy also applies to information we collect in e-mail, text and other electronic messages between you and our Website.

Please be aware that other third-party websites that you may access through our Website may also collect personally identifiable information about you. Our Policy does not cover those third-party websites, and we encourage you to read their privacy policies prior to providing them with your personal information.

If you do not agree with our Policy and practices, your choice is not to use our Website. By accessing or using our Website, you agree to this Policy. Ygrene services are intended for U.S. residents 18 years of age and above. This Policy may change from time to time. Use of our Website after we make changes is deemed to be acceptance of those changes, so please check this Policy periodically for updates.

HOW DOES YGRENE COLLECT AND USE YOUR INFORMATION?

Ygrene may collect and use your personal information to:

  • Respond to your requests for YgreneWorks financing and YgreneWorks information;
  • Provide your information to third parties that you have authorized;
  • Request for and verify contractor license information;
  • Carry out contractual obligations entered between you and us;
  • Further our marketing programs;
  • Further our affiliates’ business purposes, and to market their products and services to you;
  • Notify you about changes to our Website or any products or services we offer through it;
  • Further any other business purpose with your consent.

Certain information Ygrene collects and uses which pertains to you may be publicly available via government records, commercially available listings, and other widely available media (i.e. the Internet).

INFORMATION YOU PROVIDE

Ygrene collects several types of information from and about users of our Website, including information by which you may be personally identified (such as name, address, e-mail address, telephone number, social security number or any other information defined as personal or personally identifiable information under applicable law); and/or information about your internet connection, the equipment you use to access our Website and usage details. Ygrene collects the personal information you provide when:

  • You use our planning tools or apply for financing;
  • You contact Ygrene with questions, concerns, complaints or questions;
  • You participate in a promotion or online survey;
  • You navigate through the Website and such information is collected automatically. Information collected automatically may include usage details, IP addresses and information collected through cookies and other tracking technologies; and/or
  • Third parties provide such information to us, for example, our business partners or contractors.

INFORMATION COLLECTED FROM OTHER SOURCES

Ygrene may also collect information about you from consumer reporting agencies. We may use this information to process and approve your financing application, to verify your identity, and to offer you products that may be of interest to you. We may receive information regarding you, your property, or your proposed or installed Eligible Products or other products, from others in order to process and approve your financing application.

MONITORING AND RECORDING TELEPHONE CALLS

Ygrene may monitor and/or record telephone calls for security and customer service purposes. Please be aware that by calling Ygrene you consent to having your phone call monitored and/or recorded.

TECHNICAL INFORMATION

We use technology to:

  • Gather technical information from your Web browser (IP address, operating systems);
  • Set persistent cookies on your computer; and
  • Use “action tags” or invisible tracking “gifs” on our systems (to collect information about your navigation throughout our Website and/or third party websites and mobile applications).

We use this information for routine website maintenance, to establish that you are a unique user, to assist you in the financing process, and/or for purposes of assessing the effectiveness of our website. If you choose to disable cookies, you will still be able to access most of our Website. However, as a security precaution, to apply for financing, you may be required to enable cookies on your Internet browser. You may also use cookies to remember your log-in username, if you elect this option. If you do not elect this option, you will be required to re-enter your username and password each time you access your account. These cookies do not contain any personally identifiable information.

WE PROTECT YOUR INFORMATION

  • With Secure Sockets Layer (SSL) technology supporting up to 128-bit encryption to prevent unauthorized parties from viewing personal information transmitted to or from our Website;
  • By limiting access to your personal information to only those authorized parties that have a “need to know” or that you have authorized; and
  • As otherwise provided in this Policy.

 

THIRD PARTY ADVERTISEMENT

Ygrene does NOT allow third party advertisers to track your browsing activities on our Website for their own purposes. Ygrene may share your email or other contact information with third party advertising and social media companies to provide you with information regarding Ygrene products and services which may be of interest to you.

If you wish to opt out and not have your information shared with such companies, please contact our Privacy Officer by email scott.cadieux@ygrene.us or phone (707) 657-3139.

DOES YGRENE SHARE YOUR PERSONAL INFORMATION WITH THIRD PARTIES?

Ygrene may share your personal information:

  • With parties involved in the financing process;
  • With parties who service the contractual assessment;
  • With parties that perform services on our behalf;
  • With parties that install Eligible Improvements;
  • With parties specifically authorized by you;
  • As required by law.

Subject to applicable law, if you wish to opt out and not have your information shared with such companies, please contact our Privacy Officer by email scott.cadieux@ygrene.us or phone (707) 657-3139.

HOW LONG WILL YOUR INFORMATION BE STORED?

We maintain electronic and hard copy financing application information for funded/closed/withdrawn financing for a period of 7 years in accordance with federal and state laws.

WHO CAN YOU CONTACT FOR PRIVACY RELATED ISSUES?

To ask questions or comment about this Policy or our privacy practices, contact us at: Ygrene, Privacy Officer, 815 5th Street, Santa Rosa CA 95404 or scott.cadieux@ygrene.us.

WILL THIS PRIVACY POLICY CHANGE?

It is our policy to post any changes we make to our Privacy Policy on our Website. If we make material changes to how we treat our users’ personal information, we will notify you by e-mail to the primary e-mail address specified in your account and/or through a notice on our Website home page. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our Website and this Privacy Policy to check for any changes.

Effective Date: 1/3/2017